Support

Questions, bug reports, or anything not answered below:

Email novelchat@digitalcube.com

Frequently asked questions

How do I get started?
  1. Open NovelChat's task pane. On the Home tab in Word, click "Show Task Pane." The pane is empty at first and prompts you to add a provider. NovelChat task pane with no providers configured yet, showing an Add provider button
  2. Click "+ Add provider" and complete the form: name, service, and API key. If you do not have an API key, Google AI Studio provides a free key for Gemini's lower-tier preview models. The "Get an API key" link next to the API key field opens that page directly. NovelChat's Add provider form filled in with a Gemini provider Google AI Studio's API Keys page, where you generate a Gemini API key
  3. After saving, the provider list shows the new provider. Click "Start new chat" next to it. NovelChat provider list showing the newly added Gemini provider with a Start new chat button
  4. Confirm the chat settings. The defaults inherited from the provider are sufficient to start. Click "Start chat." NovelChat's Start a new chat screen with provider and model selected
  5. Type a message and send it, or select text in the document first so it is included in the message. A NovelChat conversation critiquing text selected from the Word document
Why doesn't NovelChat insert AI suggestions directly into my document?

This is a deliberate design choice. NovelChat's suggestions and critiques appear in the chat panel only. Deciding what to change in your document, and making that change, stays a manual step you take yourself. NovelChat is built to give writers feedback and ideas, not to generate or manage the story on their behalf. Keeping that boundary in place is meant to keep you as the author of your own work.

What's an API key, and where do I get one?

An API key is a private credential issued by your AI provider (OpenAI, Anthropic, Google, or a compatible service) to access their service programmatically, similar to a password for applications like NovelChat. Create an account directly with the provider and generate a key from their website. NovelChat does not issue or sell API keys. When adding a provider in NovelChat, the "Get an API key" link next to that field opens the correct page for the selected provider. The example below shows this page for Google Gemini, which currently offers a free API key for its lower-tier preview models.

Google AI Studio's API Keys page, where you generate a Gemini API key
Why am I being charged by [my AI provider]? I thought NovelChat was free.

NovelChat does not charge for usage. Each message sent through NovelChat is a request to the configured AI provider, billed to your own account under that provider's pricing. NovelChat has no visibility into or control over these charges. Check your provider's billing dashboard for exact costs and its pricing page for current rates.

Is my data private? Where is it stored?

Your API keys, chat history, and settings are stored only on your own computer. NovelChat has no server. After a message is sent, it goes directly to the configured AI provider. Handling of that data from that point on is governed by the AI provider's own privacy policy, not NovelChat's. Review your provider's policy for details. See the Privacy Policy for full details.

The add-in isn't loading / I see a certificate warning.

Close Word completely, not just the task pane, and reopen it. If a certificate warning appears, confirm that the installation link in use is the correct, current NovelChat link rather than an outdated or internal one. Contact support if this is unclear.

Can I use NovelChat with more than one AI provider at once?

Yes. Add as many providers as needed. Each chat uses one provider. Multiple chats can be open at once, each using a different provider if desired.

What is a Story Bible, and how do I use it?

A Story Bible stores lasting facts about your story, such as characters, locations, and plot points, so you do not have to repeat them in every message. Create one from the Story Bible screen, or directly from a chat's Story Bible field, then add entries with a short title and the fact itself. Bind a Story Bible to a chat, and NovelChat automatically includes every checked entry as context for that chat, keeping the AI's replies consistent with what you have already established.

NovelChat's Edit Story Bible screen showing a name field and two entries, Character - Arthur Vance and Location - Veriditas Central Archive, each with a token count, checkbox, Edit, and Delete
Can I customize the Critique prompt?

Yes. "Critique this" sends a built-in instruction asking the AI to review your selected text as a developmental editor. To change the wording, open Settings from the gear icon in the chat screen, edit the Critique prompt field, and click Save. Clearing the field and saving resets it to a short built-in fallback rather than leaving it empty, so "Critique this" always has something to send. Click "Revert to default" to restore the original wording at any time.

NovelChat's Settings screen showing an editable Critique prompt field, Save, Revert to default, and Cancel buttons, and a Language toggle

Still stuck?

Email novelchat@digitalcube.com with a description of what you were trying to do, what happened instead, and a screenshot if available.